Privacy policy

From this document you will learn how and under what conditions we process your personal data when you contact us or use one of our services.

You will learn, among other things:

why we may process your data;
for what purpose we process it;
whether you are obliged to provide us with your data;
how long we keep it;
whether there are other recipients of your personal data;
whether we process your data outside the European Economic Area;
whether we process your data by automated means, including profiling.

The first part of the Privacy Policy contains the information we need to provide to everyone, regardless of the purpose of the data processing.

The second part contains information for the person who consults the www.costarentals.net website.

The third part contains information for the person who contacts us, in particular by telephone, e-mail, via chat, by filling in a contact form, in order to establish a relationship and/or enter into a partnership to assist in the acquisition of a property in Italy or Spain and the subsequent management of that property.

The fourth part contains information for the person who takes an interest in the offer of our service thanks to the marketing activities we carry out, based also on the use of social media.

Part I. General information

Contact details of the administrator of your personal data

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Where do we get your personal data from?

The personal data we collect through our website comes directly from you. This happens when:

You browse our website.

You send us a question, a request for a quotation.

You enter into a partnership with us, the object of which is to assist you in the acquisition and/or management of a property in Italy or Spain.

You visit our social media accounts - Instagram and Facebook - and contact us through these portals.

It may happen that we also process your personal data in other than direct ways. This is the case when you make available to the public an advertisement or information from which it appears that you are interested in acquiring a property in Italy or Spain, and we obtain your data through publicly available sources - in this respect, we only use your basic data to contact you in order to initiate a business relationship that is likely to be established due to your advertisement and our experience and the scope of services provided.

What rights do you have in relation to the processing of your personal data?

Below we set out your rights in relation to data protection and the fact that we are processing your data. The rights you have in a particular situation depend on the purpose for which and on what basis we process your personal data.

Right of access to the data

You have the right to obtain information regarding the personal data we hold about you. By submitting a request for access to your data, you will receive information about the processing of your personal data,
including, in particular, the purposes and legal basis of the processing, the scope of the data held, the entities to whom the personal data is disclosed and the planned date of deletion.

Right of rectification

You have the right to have the personal data held about you rectified and/or completed without delay. It is our duty to ensure that our mutual communication is based on data that is true, complete and up-to-date.

Right to limit processing

You have the right to ask us to restrict the processing of your personal data if you dispute the accuracy of the data held about you, if the processing is carried out without a legal basis or if you have presented your objection to the processing.

Right to erasure

You have the right to request the deletion of your personal data held by us, insofar as maintaining the data is not necessary to ensure freedom of expression, freedom of access to information, to comply with a legal obligation, for reasons of public interest, to report or defend against claims or to assert rights under the law.

Right to information

If you have notified the right to rectification, erasure or restriction of processing, we will notify all recipients of your personal data of how to rectify, erase or impose restrictions on the processing of that data, unless this is impossible to carry out or involves a disproportionate effort.

Right to data portability

You have the right to obtain a copy of the data you have provided to us, which will be sent to you or a third party in a structured, standard, machine-readable format. If you request that this data be sent to another data controller, this will be done as long as it is technically possible. This right only applies if we are processing your data on the basis of your consent or in connection with the performance of a contract.

Right to object

If your personal data is processed on the basis of our legitimate legal interest, you have the right to object at any time to further processing. We will consider your request in accordance with the rules under the law.

Right of withdrawal of consent

If your data is processed on the basis of consent, you have the right to withdraw it at any time, with future effect. This will not affect the legality of the data processed to date.

Right to lodge a complaint with a supervisory authority

If the processing of your personal data violates data protection legislation or if your data protection rights have been violated in any other way, you may lodge a complaint with a supervisory authority. The supervisory authority with jurisdiction in the territory of _______ _________ _________. Before you exercise your right to lodge a complaint, we encourage you to contact us first so that we can clarify any doubts for you.

Consideration of the application

If you make a request to us to exercise a particular entitlement, we will respond to your request within one month of receiving it. If it is necessary to extend this period, we will inform you of the reasons for the extension.

We will respond to your request to the e-mail address from which you send the request or, in the case of requests made by letter, by ordinary mail to the address you indicate, unless it is clear from the content of the letter that you wish to receive feedback to your e-mail address (in which case you must provide your e-mail address).

Links to other websites

Where we provide links to websites of entities other than Us, this Privacy Policy does not apply and does not describe how that entity processes your personal data. We encourage you to read the relevant privacy policies of these entities located on their websites.

Visitors to our website

Like almost all websites, we also use cookies.

Cookies, which are used to ensure the functionality, security and availability of the website, are essential for the correct functioning of the website. Thanks to these cookies, we know that you have accepted our Privacy Policy and Cookie Policy. We use these cookies on the basis of our legitimate legal interest.

We also use cookies for analytical and marketing purposes. They allow us to measure the effectiveness of advertisements based on analysis of users' actions on the website. We use the tools that enable this functionality on the basis of your consent.

You can read more about how we use cookies and how to change your cookie preferences on our Cookie Policy page.

Google Analytics

On our website we use tools from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Google Analytics, which allow us to collect statistical information about your use of our website such as IP address, device type, browser type. We do this in order to have knowledge of, among other things, the number of users accessing our website. This information is only processed in a way that does not allow us to directly identify anyone. Please note, however, that Google may process your data on a server in the United States. In these cases, Google may process your personal data outside the European Economic Area, but this is on the basis of so-called standard contractual clauses, provisions of the contract concluded between us and Google which guarantee an adequate degree of security for the processing of your personal data.

If you are interested in the details related to the processing of data within Google Analytics, we encourage you to read the explanations prepared by Google here.

Facebook Pixel

We use marketing tools available through Facebook and provided by Facebook Ireland Limited, 4 Grand Canal Square,Dublin 2, Dublin. As part of these tools, we target advertising to you on Facebook.

In order to target you with advertisements personalised to your behaviour on our site, we have implemented the Facebook Pixel within our Site, which automatically collects information about your use of our site in terms of the pages you view.

The information collected as part of the Facebook Pixel is anonymous, i.e. it does not allow us to identify you. We only know what actions you have taken within our Site. However, we would like to inform you that Facebook may combine this information with other information about you collected through your use of Facebook and use it for its own purposes, including marketing. Such activities of Facebook are no longer dependent on us, and you can look for information about them directly in Facebook's privacy policy. From your Facebook account, you can also manage your privacy settings.

Changes to the Privacy Policy

The Privacy Policy is subject to periodic review and update as and when reasonably necessary. You can review the changes to date below.

November 2022
We have published the first version of the Privacy Policy.

Part II. Data processing as part of your use of www.__________.

Below we set out for you the principles for the processing of personal data (including your IP address or other identifiers and information collected via cookies or other similar technologies) that apply when you use the buy2rent.co.uk website.

For what purpose do we process your data?

We process your personal data in order to provide electronic services to you in terms of providing you with the content collected on the website, as well as for analytical and statistical purposes.

On what legal basis do we process your data?

The legal basis for processing your personal data is:

for the purpose of providing electronic services in terms of making the content collected on our site available to you - in which case the legal basis of the processing is the necessity of the processing for the performance of the contract (Article 6(1)(b) RODO);
for analytical, statistical, marketing purposes - in which case the legal basis for processing is your consent (Article 6(1)(a) RODO).

How long do we process your data?

We will process your personal data for as long as it is necessary for the purposes described in this Privacy Policy, in particular to fulfil our contractual and statutory obligations, unless you withdraw your consent to the processing of your data beforehand.

Who is the recipient of your personal data?

The recipient of your personal data, i.e. the external entity that may be involved in the processing of your data, will be our trusted subcontractors - IT service providers for data hosting and business mail services and companies whose statistical, analytical and marketing tools we use, indicated in Part I of this Privacy Policy.

Nature of data submission

Your personal data - including your IP address, other identifiers and other information, from the moment you connect to our service, is collected through cookies or other similar technologies.

You can read more about how we use cookies and how to change your cookie preferences on our Cookie Policy page.

Other relevant information

Your data may be processed outside the European Economic Area - Google may process your data on a server in the United States. In these cases, Google may process your personal data outside the European Economic Area, but this is on the basis of so-called standard contractual clauses, provisions of the contract concluded between us and Google which guarantee an adequate degree of secure processing of your personal data.

What rights do you have?

Your rights are indicated in Part I of this Privacy Policy.

Part III. Data processing for the purpose of establishing and carrying out the cooperation in the form of providing support for the acquisition of a property in Italy or Spain and/or property management.

Below we set out for you the principles of processing of personal data that apply when you contact us, in particular by telephone, by email, by filling in and sending the contact form available on the website, or by using the chat, and then enter into a partnership with us with the purpose of providing you with support in the acquisition of a property in Italy or Spain and assistance in the management of this property for its rental, as well as obtaining a loan for the purchase of the property through the recommendation of credit advisors.

For what purpose do we process your data?

We process your personal data in order to provide you with marketing information, to answer your questions, to make you an offer of cooperation, to establish and execute a contract of cooperation concluded with you, to assist you in the acquisition of real estate in Italy or Spain, to assist you in finding the right local real estate manager, credit advisor or any other specialist or entity whose participation in the process may be useful for you.

to respond to your enquiries by phone, e-mail, contact form or chat - on the basis of your consent or necessity to conclude a contract;
for the purpose of providing you with information of a marketing nature - on the basis of your consent given, in particular, by ticking the relevant check boxes on the contact form;
for the purpose of concluding a contract or contracts with us or with entities cooperating with us, such as foreign intermediary agencies, credit advisors, property managers, foreign property sellers, for the purpose of acquiring real estate in Italy or Spain and subsequently putting it into administration, on the basis of the acts necessary to conclude the contract;
to make your personal data available to our cooperating entities such as foreign intermediary agencies, credit advisors, property managers, foreign property sellers - on the basis of your consent or on the basis of the legitimate interest of the administrator and yours to take the necessary legal or factual actions for the acquisition and management of the property;
in order to comply with statutory obligations incumbent on us as an administrator arising in particular from tax and accounting regulations - the legal basis for processing is the fulfilment of our legal obligation;
in order to handle complaints - in which case the legal basis for processing is our legitimate legal interest;
in order to possibly establish, assert or defend against claims - the legal basis for processing is our legitimate interest in protecting our rights.

How long do we process your data?

We will process your data for the period resulting from generally applicable legislation and, in terms of the consent you have given, for the duration of its validity.

Who is the recipient of your personal data?

The recipient of your personal data, i.e. the external entity that will be able to participate in the processing of your data, will be our trusted partners whose participation in the process is necessary for the acquisition and management of the property, in particular: entities supporting the day-to-day operations of ____________ __________ __________, but above all other data controllers such as real estate agents, real estate salesmen, credit advisors, property managers. Your data may only be passed on to other controllers on the basis of your consent or legitimate legal interest.

Nature of data provision

The provision of your data is voluntary, although necessary for specific purposes. The provision of data necessary for the conclusion of the sales contract is mandatory and necessary for the completion of the property acquisition process.

Other relevant information

Your data may be processed outside the European Economic Area for the use of ________, but this is on the basis of so-called standard contractual clauses that guarantee an adequate degree of secure processing of your personal data. We also use the Small Chat tool from Nicer LLC.

What rights do you have?

Your rights are indicated in Part I of this Privacy Policy.

Part IV. Data processing in the context of social media marketing activities

Below, we set out for you the principles for the processing of personal data that apply when you use and communicate with us via our social media profiles on Facebook and Instagram (referred to as "fanpages"). On our fanpages, we continuously publish
and share content, offers and recommendations of our products.

For what purpose is your data processed?

We process your data exclusively in connection with the operation of our social media profiles, including to keep you informed about our activities and to promote various events, services and products, as well as to communicate with you via the functionalities available on social media.

Please note that social media administrators record your activity using cookies and other similar technologies every time you interact with our fanpages and other Facebook and Instagram sites. The fanpage administrators have access to general statistics about your (as a fanpage visitor) interests and demographic data (such as age, gender, region). As part of your use of the social media sites, the

our legitimate interest (Article 6(1)(f) of the DPA) in promoting our own brand and building and maintaining a brand-related community;
Your consent to the creation of data for the purposes of site statistics
Facebook page statistics (Article 6(1)(a) RODO).

How long do we process your data?

Facebook processes your data when you use our fanpages for its own purposes not covered by this Privacy Policy. We have no influence over Facebook's actions related to the aforementioned data processing. In this regard, we refer you to the privacy policies of the individual social networks:

Data policy on Facebook.

Data policy on Instagram.

Who is the recipient of your personal data?

The recipient of your personal data, i.e. the external entity that may be involved in the processing of your data, will be our trusted subcontractors - IT service providers for data hosting and business mail services, Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook") which administers the Facebook and Instagram social media sites.

Nature of data provision

Your personal data - including IP address, other identifiers and other information,
from the moment you connect to our fanpages, is collected via cookies or other similar technologies.

In the context of the use of our fanpages, the scope and purposes of data processing on social media sites are determined by the administrators of these sites.

In this regard, we refer to the privacy policies of the individual social networks:

Data policy on Facebook.

Data policy on Instagram.

What rights do you have?

Your rights are indicated in Part I of this Privacy Policy.